Flying somewhere for the holidays? Want to avoid lost luggage nightmares? Ever wonder what exactlyhappens to your bag after you check it in?

You’ve come to the right place.

Victoria Neely seriously knows her stuff, and has generously shared her experience, backchannel info and helpful air travel tips with you.

“I used to work for an airline as a baggage agent,” she writes, “which meant I had to handle reports on mishandled luggage all the time. Most of the passengers I dealt with were understandably upset, but easy to soothe. Others were practically foaming at the mouth because they had packed a wedding dress, medication, or something else of great value in their missing bag.

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