Organisation Behaviour Lecture 20-02-2008

Managing teams – core components

“Ability to develop, support, facilitate and lead groups to achieve organisational goals.”

• Determining “fit” of team approach.

• Set clear performance goals.

• Defining responsibilities and tasks.

• Showing accountability for goal achievement.

• Using appropriate decision-making methods.

• Dealing with conflicts.

• Assessing performance.

• Taking corrective action as needed.

Managing change – core components

Ability to recognise and implement necessary adaptations/transformations in:

• People

• Tasks

• Strategies

• Structures

• Technologies

Applying the other six competencies in pursuit of needed changes.

Providing leadership of planned change.

Diagnosing pressures for and resistance to change.

Using models and processes to facilitate change.

Dealing with new technology to facilitate change.

Organisational behaviour – 4 basic components

1. Environmental forces

Organisations are fundamentally open systems.

“Long-term effectiveness determined by ability to anticipate and respond to change”.

Stakeholders & forces creates pressures, demands & expectations.

• Employees

• Suppliers

• Shareholders

• Unions

• Media & communities.

• Customers

• Competitors

• Governments

• Trade & industry

• Associations

• Socio-political

• Action groups.

2. Individual processes

Individual behaviour is foundation of organisational performance. Understanding individual behaviour is crucial for effective management.

Person’s physiological systems:

• Digestive

• Circulatory

• Reproductive

• Psychological

• Nervous.

Psychological

• Attitudes

• Perceptions

• Learning

• Capabilities

• Personality

• Needs

• Feelings

• Values.

Internal & external factors shape a person’s behaviour on the job.

External

• Reward system

• Organisational politics

• Group behaviour

• Management leaders style.

• Organisation design.

Internal

• Learning ability

• Motivation

• Perception

• Attitudes

• Personality

• Values.

3. Group Processes

People generally don’t choose to live or work alone.

Most time is spent interacting with others.

Much of a person’s identity is based on percipient treatment of other individuals towards him/her.

Many organisation’s goals can only be achieved with cooperation of others.

An effective team member must understand dynamics within team & between teams.

Leader’s must integrate customer, employee & organisational goals.

Organisational goal achievement depends on leadership ability to enable managers & team leaders to control, influence & act effectively.

4. Organisational processes

To work effectively, employees must understand their jobs and the organisation’s design.

An organisation chart represents structure and offers a view to organisation’s authority responsibility, relationships and functions.

Exposure to organisations’ culture enables employees to learn what is expected of them. Policies, practices and norms.

Change management involves adapting organisation to environmental demands, and modifying actual behaviours of employees.

Management module personality and attitudes

Sources of personality differences

Behaviour always involve the complex interaction of the person and the situation.

Surrounding events (including others’ presence) strongly influence the way people behave.

Personality is what the individual adds to the situation.

Their individual qualities and characteristics.

Understand personality:

• When an individual has in common with others.

• What makes that individual unique.

Each employee in an organisation is unique, and may or may not respond like others in particular situations.

2 key forces shape personality differences

Heredity – extent to which genetic factors influence personality.

Environment – the role the environment plays in shaping personality.

• Culture

• Family

• Group membership

• Life experiences.

Culture – distinct ways in which populations/societies organise their lives.

Family – key reinforcing/introducing individual to particular culture.

Group – after family, social group membership/experiences shape person.

Life – one’s unique events & experiences help determine personality.

Personality structure

A personality trait refers to the basic components of personality.

5 main factors summarise personality structure:

1. Adjustment

2. Sociability

3. Conscientiouness

4. Agreeableness

5. Intellectual openness.

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